Straight answers.
If your question isn't here, email hello@chartwright.io. We reply within one business day.
How does Verify get its numbers?
The method is the product, and it's ours. What we publish is the result: estimates built to match the EOB, measured and shown to you. Verify runs entirely on your own server — we're glad to walk qualified practices through it under NDA.
Do you see our patient data?
No. Chartwright runs on your server and your data stays in your building. When we support you, we work on your system under your authority — we never take a copy.
How is it priced?
Flat and monthly, per office. Never a percentage of collections, never a per-check fee. Founding practices keep their founding price.
How do we start?
Request a walkthrough. We'll show you the product on demonstration data, answer the outcome questions freely, and go deeper under NDA if it's a fit.
What does my office need to run it?
A Windows server on your network — the same class of machine your office already runs — and about two hours for guided installation.
What does our office need to run it?
A server in your building and the systems a modern office already runs. We confirm exact fit on the walkthrough — most offices need nothing new.
What happens if we cancel?
You keep everything. Your data stays on your server, the export works before, during, and after — no lock-in, no ransom.
What kind of support do we get?
Email support during business hours with best-effort 48-hour response, a monthly release train (first Tuesday), and urgent fixes as needed.